NCOA Interpersonal Communication Practice Exam

Question: 1 / 400

What strategies can help manage conflict during a conversation?

Staying calm and seeking common ground

Staying calm and seeking common ground is a highly effective strategy for managing conflict during a conversation because it fosters a constructive dialogue. When individuals approach a conflict with a calm demeanor, it reduces tension and creates an environment conducive to open communication. This attitude encourages both parties to express their views without fear of escalation, allowing for a more rational discussion.

Additionally, seeking common ground helps identify shared interests or goals. By focusing on what both parties agree on, rather than solely on their differences, the conversation can shift towards collaboration and problem-solving. This method not only promotes understanding but also builds rapport, making it easier to reach a resolution that is acceptable to everyone involved. This approach is integral to conflict resolution, as it emphasizes cooperation over competition.

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Raising your voice to assert dominance

Avoiding the issue at hand

Bringing up past grievances

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